Return Guarantee Policy

Our Return and Refund Policy compliant with EU and USA regulations.

Non-refundable Products

  • Specially designed , Personalized products
  • Used (found marks of use) and then returned products
  • Broken by inapropriate use

Cancelled Orders

During 14 day after order is placed and if it is not shipped Client may cancel the order and get full refund

Returned Products

During 30 day after the order received, the Client may claim for product return. To receive the full refund (product cost + shipping costs from us to Client’s address) , the Client needs :

  • fill the claim, including order number, and send it to
  • send to our address (from where it was sent – see at the package You received or ask us by email)

Returning shipping charges apply to Client. After receiving returned goods, we quickly inspect them (1 working day) and issue refund to account it was paid from.

Unclaimed Products

We charge 50 eur for each ordered, sent and unclaimed box.

By unclaimed products we mean :

  • Client refused to accept ordered box
  • Transport Agent couldn’t deliver the parcel, tried to deliver several times